130,000 Meals Donated 🐶 Free US Shipping $50+

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130,000 Meals Donated 🐶 Free US Shipping $50+

Pack Leashes
  • Shop ▾
    • All Products
    • Leads
    • Bowties
    • Bestie Bracelets
    • Reversible Harnesses
    • Collars & Harnesses
    • Scrunchies
    • Matching Collections
    • Extras
  • Favorites
  • About
  • Community
  • FAQ
  • Blog
  • 🔒 #ThePack
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THE PACK'S POLICIES

Frequently Asked Questions

You heard it right the first time, there is no catch! If your item has any sort of error or even if you just don't like it, we'll refund you no questions asked!

Luckily, we wrote a detailed blog on this HERE

Of course! Along with tracking update emails, you can input your order info HERE for real time tracking

Every Pack Leash, Bestie Bracelet + Collar Combo, and all other collars and harnesses come with a 30 Day Money Back, No Hassle Guarantee! If anything happens to your Pack Product or even if you just don't like it, just email us and we will resolve the issue with no hassle, no questions asked!

*Does not cover any lost/stolen items.

All orders are slated to ship within 5 business days of being ordered. We strive to ship out our orders as fast as possible, although due high demand at times and the time needed to hand make each leash, it is possible for your order to take up to 9 business days to ship out. Global Shipping Available. International orders may be subject to customs charges.

If for any reason you would like to return your unused item, please email us and we'll work with you on refunding your purchase. Note: we are unable to cover the shipping costs from your location to ours for any exchanges or returns. But we do offer completely free shipping back to you for exchanges!

Our return address is:

Pack Leashes

8165 W. 48th Ave.

Wheat Ridge, CO 80033

FAQ

Where Can I enter my discount code?

So is that lifetime warranty seriously a lifetime warranty? What's the catch?  

- You heard it right the first time, there is no catch! If your item has any sort of error, even being the wear of time- we will replace it free of charge!

What is the best way to clean my Pack Product?

- Luckily, we wrote a detailed blog on this HERE

Can I track my order?

- Of course! Along with tracking update emails, you can input your order info HERE for real time tracking

Do you have any stickers?!

- YES we have stickers, and we'll make sure you get some with your order! Seriously is that even a question? We LOVE stickers!

Okay, I was just asking if you had any stickers... But why do you love these stickers so much?

- We know that you love to rep what it means to be a part of The Pack, even when you're not out in public with your pup making a fashion statement. Whether that be by going to your local shelter to volunteer in your Pack T-Shirt, or simply by rocking a sticker on your laptop or water bottle- we want to make sure you get at least one way to show the world that you supported our cause, and have a stellar product (and sticker) to prove it.

If you still have a question unanswered, just fill out the form below and we'll bark back as soon as possible!

 

PACK POLICIES

LIFETIME WARRANTY

Every Pack Leash, Bestie Bracelet + Collar Combo, and all other collars and harnesses come with a lifetime warranty! If anything ever happens to your Pack Product, just email us a photo so we can decide the best way to get you a new one.*

SHIPPING POLICY

All orders are slated to ship within 5 business days of being ordered. We strive to ship out our orders as fast as possible, although due high demand at times and the time needed to hand make each leash, it is possible for your order to take up to 9 business days to ship out. Global Shipping Available. International orders may be subject to customs charges.

RETURN POLICY

If for any reason you would like to return your unused item, please email us and we'll work with you on refunding your purchase.

Our return address is:

Pack Leashes

800 Ocala Rd. #300-127

Tallahassee, FL 32304

CONTACT US

Please contact us at Bark@Packleashes.com with any questions, concerns, or feedback.

* Does not cover any lost/stolen items. Does not cover non-climbing grade carabiners (leash still covered; carabiner itself is not). Does not cover custom length orders. Does not cover damage due to sharp objects, such as knives, dog teeth, or other items. We ask that you send us the leash covered under this policy before we send a replacement. Return shipping is not covered.


News & Updates

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130,000 meals donated thanks to you

Expressing our deepest gratitude, we want to  thank you for supporting Pack's mission to feed as many dogs as possible. With your help, we have been able to donate over 130,000 meals of dog food to shelter pups in need. It is an absolute honor to be able to help so many dogs, and there is NO way we could do it without YOU! We feel so blessed and thankful to have this opportunity, and it would not be possible without all of our Pack ❤️️ 130,000 meals and counting!

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