THE PACK'S POLICIES
Frequently Asked Questions
You heard it right the first time, there is no catch! If your item has any sort of error or even if you just don't like it, we'll refund you no questions asked!
Luckily, we wrote a detailed blog on this HERE
All orders are slated to ship within 5 business days of being ordered. We strive to ship out our orders as fast as possible, although due high demand at times and the time needed to hand make each leash, it is possible for your order to take up to 9 business days to ship out. Global Shipping Available. International orders may be subject to customs charges.
If for any reason you would like to return your unused item, please email us and we'll work with you on refunding your purchase. Note: we are unable to cover the shipping costs from your location to ours for any exchanges or returns, and we are not able to offer refunds of the original shipping cost for returns. But we do offer completely free shipping back to you for exchanges!
Our return address is:
Pack Leashes
8165 W. 48th Ave.
Wheat Ridge, CO 80033
Every Pack Leash, Bestie Bracelet + Collar Combo, and all other collars and harnesses come with a 30 Day Money Back, No Hassle Guarantee! If anything happens to your Pack Product or even if you just don't like it, just email us and we will resolve the issue with no hassle, no questions asked!
*Does not cover any lost/stolen items.
FAQ
Where Can I enter my discount code?
So is that lifetime warranty seriously a lifetime warranty? What's the catch?
- You heard it right the first time, there is no catch! If your item has any sort of error, even being the wear of time- we will replace it free of charge!
What is the best way to clean my Pack Product?
- Luckily, we wrote a detailed blog on this HERE
Can I track my order?
- Of course! Along with tracking update emails, you can input your order info HERE for real time tracking
Do you have any stickers?!
- YES we have stickers, and we'll make sure you get some with your order! Seriously is that even a question? We LOVE stickers!
Okay, I was just asking if you had any stickers... But why do you love these stickers so much?
- We know that you love to rep what it means to be a part of The Pack, even when you're not out in public with your pup making a fashion statement. Whether that be by going to your local shelter to volunteer in your Pack T-Shirt, or simply by rocking a sticker on your laptop or water bottle- we want to make sure you get at least one way to show the world that you supported our cause, and have a stellar product (and sticker) to prove it.
If you still have a question unanswered, just fill out the form below and we'll bark back as soon as possible!
PACK POLICIES
LIFETIME WARRANTY
Every Pack Leash, Bestie Bracelet + Collar Combo, and all other collars and harnesses come with a lifetime warranty! If anything ever happens to your Pack Product, just email us a photo so we can decide the best way to get you a new one.*
SHIPPING POLICY
All orders are slated to ship within 5 business days of being ordered. We strive to ship out our orders as fast as possible, although due high demand at times and the time needed to hand make each leash, it is possible for your order to take up to 9 business days to ship out. Global Shipping Available. International orders may be subject to customs charges.
RETURN POLICY
If for any reason you would like to return your unused item, please email us and we'll work with you on refunding your purchase.
Our return address is:
Pack Leashes
800 Ocala Rd. #300-127
Tallahassee, FL 32304
CONTACT US
Please contact us at Bark@Packleashes.com with any questions, concerns, or feedback.
* Does not cover any lost/stolen items. Does not cover non-climbing grade carabiners (leash still covered; carabiner itself is not). Does not cover custom length orders. Does not cover damage due to sharp objects, such as knives, dog teeth, or other items. We ask that you send us the leash covered under this policy before we send a replacement. Return shipping is not covered.
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