THE PACK'S POLICIES
Frequently Asked Questions
You heard it right the first time, there is no catch! If your item has any sort of error or even if you just don't like it, we'll refund you no questions asked!
Luckily, we wrote a detailed blog on this HERE
All orders are slated to ship within 5 business days of being ordered. We strive to ship out our orders as fast as possible, although due high demand at times and the time needed to hand make each leash, it is possible for your order to take up to 9 business days to ship out. Global Shipping Available. International orders may be subject to customs charges.
If for any reason you would like to return your unused item, please email us and we'll work with you on refunding your purchase. Note: we are unable to cover the shipping costs from your location to ours for any exchanges or returns, and we are not able to offer refunds of the original shipping cost for returns. But we do offer completely free shipping back to you for exchanges!
Our return address is:
8165 W. 48th Ave.
Wheat Ridge, CO 80033
Every Pack Leash, Bestie Bracelet + Collar Combo, and all other collars and harnesses come with a 30 Day Money Back, No Hassle Guarantee! If anything happens to your Pack Product or even if you just don't like it, just email us and we will resolve the issue with no hassle, no questions asked!
*Does not cover any lost/stolen items.
Please contact us at Bark@Packleashes.com with any questions, concerns, or feedback.