THE PACK'S POLICIES
Frequently Asked Questions
You will reach this screen in the checkout process before entering any shipping/payment information. Simply drop down the menu to add your discount!
You heard it right the first time, there is no catch! If your item has any sort of error or even if you just don't like it, we'll refund you no questions asked!
Luckily, we wrote a detailed blog on this HERE
Of course! Along with tracking update emails, you can input your order info HERE for real time tracking
YES we have stickers, and we'll make sure you get some with your order! Seriously is that even a question? We LOVE stickers!
We know that you love to rep what it means to be a part of The Pack, even when you're not out in public with your pup making a fashion statement. Whether that be by going to your local shelter to volunteer in your Pack T-Shirt, or simply by rocking a sticker on your laptop or water bottle- we want to make sure you get at least one way to show the world that you supported our cause, and have a stellar product (and sticker) to prove it.
Every Pack Leash, Bestie Bracelet + Collar Combo, and all other collars and harnesses come with a 30 Day Money Back, No Hassle Guarantee! If anything happens to your Pack Product or even if you just don't like it, just email us and we will resolve the issue with no hassle, no questions asked!
*Does not cover any lost/stolen items.
All orders are slated to ship within 5 business days of being ordered. We strive to ship out our orders as fast as possible, although due high demand at times and the time needed to hand make each leash, it is possible for your order to take up to 9 business days to ship out. Global Shipping Available. International orders may be subject to customs charges.
If for any reason you would like to return your unused item, please email us and we'll work with you on refunding your purchase.
Our return address is:
5077 Fruitville Rd Ste#109-249
Sarasota, FL 34232
Please contact us at Bark@Packleashes.com with any questions, concerns, or feedback.